Returns policy
We endeavour to provide quality products at everyday low prices. Here's everything you need to know if you need to return a purchase.
Return authorisation
To return a product for any reason, you must contact us first to obtain a Return Authorisation (RA) number. Returned goods can only be accepted with an Enviro Blocks RA number enclosed with your items.
Goods returned without an RA number will not be accepted. Always contact us before sending anything back.
Change of mind returns
If you've incorrectly ordered or changed your mind, we're happy to offer a store credit or refund for unused and unopened items. The original shipping fee you paid is non-refundable.
Conditions
Whichever comes first. Returns outside this window cannot be accepted.
We cannot accept items that have been opened, partially used or repackaged.
Contact us first to obtain your RA number before sending anything back.
Shipping costs paid at the time of purchase will not be refunded.
Return freight
You are responsible for covering freight charges and insurance for the return. However, we can arrange a courier pickup on your behalf — the cost of the return will simply be deducted from your eligible refund amount.
Important: Always include a tracking number with your return. We will not issue a store credit or refund for items we have not received. Goods shipped "receiver to pay" will be rejected and the courier will be responsible for disposal of the items.
Faulty items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item within warranty is deemed faulty, you are entitled to a repair, replacement, credit or refund at the discretion of Enviro Blocks.
What we'll do
Photos, samples and any evidence showing the issue will be requested. The more detail you can provide, the faster we can help.
Faulty items need to be returned to our warehouse. We will arrange to collect the goods — there is no cost to you for the return freight.
Once we've received the goods we'll evaluate them and contact you with the outcome — typically within 2–3 business days.
Depending on the nature of the fault, we may replace the broken part, replace the whole item, or offer a store credit or refund. We evaluate each case on its merits.
Faults we cannot cover
We reserve the right to decline a repair, replacement, credit or refund claim where any product fault is caused by:
Including installation outside of recommended guidelines.
Expected degradation from regular use over time.
Damage caused by incorrect installation or modifications to the product.
External or product packaging damage does not constitute a product fault.
Damage incurred after delivery during your own transportation or storage of goods.
The warranty is limited to the cost of the goods as stated on your invoice — the amount you paid us for the goods. There are no implied warranties beyond what is stated here.
Items damaged in transit
Be sure to check your delivery upon receipt. All items damaged in transit must be reported to Enviro Blocks within 48 hours from the date of receipt.
How to report transit damage
Photograph the damaged packaging and the products clearly — this is required to process your claim.
Send your photos and invoice number to [email protected]. Claims reported after 48 hours may not be eligible.
We'll lodge a claim with the courier and arrange a replacement or refund for you promptly.
48-hour window is firm. Transit damage claims made after 48 hours of receipt may not be accepted. Please check your delivery as soon as it arrives.
Get in touch
Contact us to obtain your RA number or to discuss a return. Our Perth-based team replies within one business day.
Or use our contact form.
Policy amendments: Enviro Blocks Group Pty Ltd retains the right to modify or amend this policy without requiring customer consent.
We're here to help
Our Perth-based team is happy to assist with returns, exchanges or any questions about your order.
"Really impressed with how quickly they sorted out my issue. Great team."